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Refund Policy

Last updated: January 2025

Our Satisfaction Guarantee

We stand behind all our garden care services with a 100% satisfaction guarantee. If you're not completely satisfied with our work, we will work with you to make it right or provide appropriate compensation.

Eligible Refund Situations

Full or partial refunds may be available in the following situations:

• Service Not Performed: If we fail to provide the agreed-upon services
• Significant Service Defects: If our work does not meet professional gardening standards
• Property Damage: If we cause damage to your property due to negligence
• Weather Cancellations: For prepaid services cancelled due to weather (seasonal adjustments)
• Scheduling Issues: If we cannot accommodate your service timeline as agreed

Refund Process

To request a refund:

1. Contact Us Promptly: Notify us within 7 days of service completion or discovery of issues
2. Provide Details: Describe your concerns with photos if applicable
3. Allow Opportunity to Rectify: We will first attempt to resolve issues through re-service or corrections
4. Refund Processing: If resolution isn't possible, refunds are processed within 10 business days

Service-Specific Refund Terms

Non-Refundable Situations

Refunds are not available for:

• Natural plant mortality due to weather, disease, or pests after service completion
• Customer change of mind after service completion
• Issues arising from customer failure to follow post-service care instructions
• Seasonal services affected by normal weather variations
• Third-party materials or plants (refunds handled by suppliers)

Seasonal Service Contracts

For multi-season or annual contracts:

• Refunds are prorated based on services not yet provided
• Early termination fees may apply as specified in contract
• Weather-related service adjustments are normal and don't qualify for refunds
• Refunds processed at end of growing season where applicable

Payment Method and Processing

Refunds are issued using the original payment method when possible:

• Credit/Debit Cards: 5-10 business days
• Cash Payments: Refund by check within 10 business days
• Electronic Payments: Direct deposit or electronic transfer

Dispute Resolution

If you disagree with our refund decision, we offer a secondary review process. Disputes that cannot be resolved may be mediated through consumer protection services available in your Canadian province.

Our Commitment

SpringBloom Garden Care is committed to fair and transparent business practices. We will always work in good faith to resolve any service issues and ensure customer satisfaction within the bounds of reasonable expectations for garden care services.